22 July 2025
Patients urged to “please use NHS services wisely” ahead of planned NHS…
Patients in Bedfordshire, Luton and Milton Keynes have been urged to help the local NHS to preserve care for those who most need it, ahead…
Home » News » “Try NHS 111 online first this winter,” NHS advises patients
The NHS 111 online service can assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. And, if needed, it can arrange a call back from a nurse, doctor or paramedic.
NHS 111 online is an easy and convenient way to get urgent help for a wide range of health problems. You can get assessed and directed to the right local service in as little as 90 seconds from the comfort of your own home.
A recent survey showed that 84% of users of the 111 online service found it easy or very easy to use.
Using the NHS 111 online service could save you a trip to A&E. It is estimated that up to two-fifths of A&E attendances are avoidable or could be better treated elsewhere. People should still call 999 and go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.
The NHS 111 online service is available 24 hours a day, seven days a week. Go to 111.nhs.uk to get assessed and directed to:
People should call 111 to speak to someone if they need to:
If you need medical help fast, use NHS 111 online to get assessed and directed to the right place for you – 111.nhs.uk
The festive season is a particularly busy time for NHS 111 – last year there was a 99% increase people using 111.nhs.uk during the Christmas Bank Holiday with over 40,000 visits on Boxing Day alone.
New survey data reveals:
The research was conducted by Censuswide, with 2,001 respondents aged 16+ in England between 2 and 7 December 2022. Censuswide abides by and employs members of the Market Research Society which is based on the ESOMAR principles.
For press enquiries, please email blmkicb.communications@nhs.net
22 July 2025
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