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If you would like to contact us, need more information or would like to send feedback, please follow the relevant contact link below.

Patient Enquiries and Complaints

If you wish to make an enquiry please email us – [email protected]

Please write to our head office:

Governance & Compliance Team, 3rd Floor, Arndale House, The Mall, Luton LU1 2LJ

Tel: 0800 148 8890 – phonelines are open 09.00 to 12.00, Monday to Friday.  Messages can be left on our answerphone at all other times and our Enquiries and Experience Team will get back to you within 3 working days.

If you wish to make a compliant, please see our Complaints and Concerns page

Continuing Healthcare

[email protected]

Write to us: Continuing Healthcare Department, 3rd Floor, Arndale House, The Mall, Luton, LU1 2LJ

Media enquiries

For media enquiries please see our media enquiries page.

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Latest news and highlights


18 July 2024

Black leaders awareness day: Alexis Keir

As a Lutonian I was honoured to be asked by BLMK Health and Care Partnership to share my thoughts on leadership for Black Leaders Awareness…


17 July 2024

The contributions of Black leaders will be celebrated at a series of…

Bedfordshire, Luton and Milton Keynes Integrated Care Board (BLMK ICB) and other local NHS organisations are leading advocates for diversity and inclusion, and have scheduled…


12 July 2024

New statistics show more patients are being seen in our general practices

New data on appointments, published by NHS England, show that general practices in Bedfordshire, Luton and Milton Keynes offered over 5,684,000 appointments during the year 2023/24, an increase of 4.9%…


11 July 2024

Video guides will help people with autism and learning disabilities prepare for…

An enhanced set of video guides to help autistic people prepare for health appointments will be created, following the award of funding from Bedfordshire, Luton and Milton Keynes Integrated Care…


5 July 2024

90 local care homes are using remote monitoring toolkits to reduce hospital…

The Whzan Blue Box contains various wireless, portable instruments which care home staff can use to measure vital signs such as pulse, blood glucose, oxygen levels, respiratory rate, body temperature…


4 July 2024

Improving resident care: 80% of local care homes switch to digital records…

More than 80% of care homes in Bedfordshire, Luton and Milton Keynes have now switched to digital records from paper-based systems, with the help of the Digitising Social Care (DiSC)…